Return & Refund Policy

At 【请替换：店铺名称】, we aim to ensure every customer has a positive shopping experience. If a product you purchased does not meet your expectations and qualifies under this policy, you may request a return.

Return Eligibility Period

Eligible products can be returned within 14 days from the date of delivery. Return requests submitted after this 14-day period may not be accepted.

Condition of Returned Items

To be eligible for a return, products must meet the following conditions:

Be unused and in original condition.
Remain in the original packaging, if applicable.
Include all accessories, components, and any materials originally provided.
Not be damaged due to improper use, installation, or handling.

Returns that do not meet these criteria may be refused.

Items That Cannot Be Returned

The following types of products are not eligible for return:

Customized or personalized items.
Digital products and downloadable content.
Gift cards.
Clearance or final-sale items.
Items that have been used, installed, modified, or damaged.

Return Process

To initiate a return, please contact our customer service at 【请替换：客服邮箱】 within the 14-day return period.

Once your return request is approved, please ship the item back to us. Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Return Shipping Costs

Return shipping fees are calculated and displayed at checkout. Customers are responsible for these costs unless the return is due to an error on our part or a defective product.

Refunds

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5-10 business days. Please allow additional time for your payment provider or financial institution to complete the refund transaction.

Damaged or Incorrect Items

If you receive a damaged, defective, incomplete, or incorrect item, please retain the product, packaging, and all included materials. Contact us at 【请替换：客服邮箱】 promptly to address the issue.